37j77 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 37j77 collects, why we collect it, how we protect it, and what rights you have over your information.
Introduction
37j77 (referred to in this policy as "we", "us", or "37j77") is committed to protecting the privacy of all users of the 37j77 online casino and sports betting platform (the "Platform"). This Privacy Policy describes how 37j77 collects, processes, stores, and protects personal data when you access or use the Platform, register an account, make deposits or withdrawals, place bets, or communicate with our support team.
By using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this policy, you should not use the Platform. This Privacy Policy should be read alongside the 37j77 Terms and Conditions, which govern your use of the Platform as a whole.
Our Privacy Commitments
1. Information We Collect
37j77 collects personal data when you register, transact, communicate with support, or use Platform features. The categories of personal data we collect are set out below.
When you create a 37j77 account, we collect your name, mobile phone number, date of birth, and any other information you provide during the registration process. If identity verification (KYC) is required, we may also collect copies of identity documents such as your national identity card or passport.
When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we record the transaction amount, method, date, time, and the reference details associated with the payment. We do not store full payment card numbers. Payment card data is processed by our payment partners through their own secure, PCI-compliant systems.
We collect information about how you interact with the Platform, including the pages you visit, the games you play, the bets you place, session duration, device type, operating system, browser type, and IP address. This data helps us improve Platform performance, detect fraud, and personalise your experience where applicable.
When you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments you provide. This is necessary to resolve disputes, track support requests, and maintain service quality.
2. How We Use Your Information
37j77 uses personal data only for the purposes for which it was collected or for compatible purposes that a reasonable person would expect. The primary purposes for which we process your data are set out below.
- To create, manage, and maintain your account, verify your identity, and enforce eligibility requirements including the 21+ age restriction.
- To process deposits, withdrawals, and other financial transactions, and to maintain accurate records of your account balance and transaction history.
- To deliver and improve the Platform's betting and gaming services, including personalising the game lobby, displaying relevant promotions, and optimising Platform performance for users in Bangladesh.
- To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other conduct that breaches our Terms and Conditions.
- To provide customer support, respond to queries, and resolve disputes relating to your account, bets, or transactions.
- To comply with applicable legal and regulatory obligations, including anti-money laundering requirements and any obligations arising from our international operating licence.
3. Legal Basis for Processing
37j77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity.
Much of our processing is necessary to perform the contract between you and 37j77 — specifically, to operate your account, process transactions, and deliver the Platform's services. Without processing your personal data for these purposes, we cannot provide the service at all.
Some processing is required by law. This includes our obligations under anti-money laundering legislation, age verification requirements, and record-keeping obligations imposed by our international licence. We are legally required to retain certain data for specified minimum periods regardless of your instructions.
We also process some data on the basis of our legitimate interests as an online gaming operator, provided those interests do not override your fundamental rights. This covers fraud prevention, network and information security, platform analytics, and service improvement activities. We have assessed that our legitimate interests in these activities are proportionate and do not unduly prejudice your privacy rights.
4. Sharing Your Information
37j77 does not sell or rent your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment processors — we share transaction data with our payment partners (such as the gateways that process bKash, Nagad, Rocket, Upay, Visa and Mastercard payments) to the extent necessary to complete your transaction. These partners process data under their own privacy frameworks and security standards.
- Game providers — technical interaction data (such as session tokens and bet outcomes) is exchanged with our licensed game providers (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt and Microgaming) as part of the normal operation of live casino and slot game sessions. These providers operate under international gaming licences and their own data protection obligations.
- Fraud prevention and compliance — we may share data with fraud prevention services, identity verification providers, and regulatory authorities where required to investigate suspected unlawful activity, comply with a legal obligation, or enforce our Terms and Conditions.
- Business transfers — in the event of a merger, acquisition, sale of assets, or restructuring that involves 37j77, your personal data may be transferred as part of that transaction. We will notify you if your data becomes subject to a materially different privacy policy as a result.
In all cases where we share data with third parties, we take reasonable steps to ensure that those parties maintain appropriate security standards and process data only for the purposes for which it was shared.
5. Payment Data and Security
All financial transactions on 37j77 are conducted through established, secure payment gateways. 37j77 uses SSL encryption across all data transmissions between your device and our servers. Your bKash or Nagad mobile wallet details are processed directly by the respective payment provider's systems and are not stored in full on 37j77's servers. We retain transaction reference numbers and processed amounts to maintain your account's financial records.
37j77 will never ask you for your mobile banking PIN, bKash or Nagad wallet password, or any other sensitive payment credential via chat, email, or any other channel. Any communication claiming to be from 37j77 that requests this information should be treated as fraudulent and reported to our support team immediately.
6. Cookies and Tracking Technologies
37j77 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small file placed on your device when you access a website. Cookies allow us to recognise returning users, maintain session state, and gather usage statistics.
These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your account state across pages, and ensure secure transmission of data. Essential cookies cannot be disabled without impairing Platform functionality.
We use analytics cookies to understand how players navigate the Platform, which games are most popular, and where technical issues occur. This information is used in aggregate form to improve Platform performance and user experience. Analytics data does not identify you personally.
7. Data Retention
37j77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law or regulation. In practice, this means that account data and transaction records are retained for a minimum period following account closure in order to satisfy our obligations under applicable anti-money laundering and record-keeping requirements. After the applicable retention period has expired, personal data is securely deleted or anonymised.
Where you have provided personal data in connection with a support query or dispute that was resolved without resulting in account action, we may retain that data for a shorter period consistent with the purpose for which it was collected. If you request deletion of your personal data, we will assess that request against our legal retention obligations and inform you of the outcome.
8. Your Rights Over Your Personal Data
As a user of the 37j77 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in the Contact section of this policy.
- Right of access — you may request a copy of the personal data we hold about you. We will respond to your request within a reasonable timeframe and at no charge for the first request in any twelve-month period.
- Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Where the data in question is critical to the operation of your account, we may require you to verify the correction before updating our records.
- Right to erasure — in certain circumstances you may request that we delete your personal data. This right is not absolute and does not apply where we are required to retain the data by law or where its retention is necessary for the establishment, exercise, or defence of a legal claim.
- Right to object — you may object to our processing of your personal data where we rely on legitimate interests as the legal basis. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.
- Right to data portability — where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service.
To submit any of the above requests, contact 37j77 support at [email protected]. We will acknowledge your request promptly and aim to respond in full within 30 days. For complex requests, we may extend this period by a further 30 days where necessary, in which case we will inform you of the extension and the reason for it.
9. Children and Minors
The 37j77 Platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data relating to persons under the age of 21. If you believe that a minor has registered an account on 37j77 or provided personal data to us, please contact our support team immediately at [email protected] so that we can take appropriate action, including closing the account and deleting the associated data. 37j77 takes underage gambling extremely seriously and employs age verification procedures to prevent minors from accessing the Platform.
10. Changes to This Privacy Policy
37j77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our services. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the Platform's notification system or the contact details held on their account.
Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 37j77 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 working days.
Send your privacy enquiry to: [email protected]
Ready to Play Responsibly?
Your privacy is protected every time you play at 37j77. Explore our full game library, check out our FAQ, or log in to your account to get started.
Explore 37j77 Casino Read the FAQ